2A Commerce Return and Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Return Eligibility
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You must also provide the receipt or other proof of purchase. Unless otherwise required by law, customers are responsible for return shipping costs.
Restocking Fee
Approved returns may be subject to a 10% restocking fee, which will be deducted from your refund. Original shipping charges and return shipping costs are non-refundable unless otherwise required by law.
How to Start a Return
To request a return, contact us at hello@hello.com with "Return Request" in the subject line. If your return is approved, we will provide instructions on how and where to send your package.
Returns sent without prior authorization may not be accepted. Unless otherwise stated, we only accept returns shipped from within the United States.
Return packages should be sent to:
my address, state, 12345
If you have questions about a return, contact us at hello@hello.com or 1234567890.
Damages and Issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and work with you to resolve it as quickly as possible.
Non-Returnable Items
Certain types of products cannot be returned, including perishable goods, custom or personalized products, personal care items, hazardous materials, flammable liquids, gases, gift cards, and sale items, unless otherwise required by applicable law. Please contact us if you have questions regarding a specific product.
Exchanges
The fastest way to receive a replacement item is to return the original item, once approved, and place a new order separately.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved. If approved, refunds will be issued to your original payment method within approximately 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at hello@hello.com or 1234567890.